Graduation Year

2015

Degree Type

Open Access Capstone

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Degree Name

Doctor of Nursing Practice (DNP)

Department

Baccalaureate and Graduate Nursing

First Advisor

Donna Corley, PhD, RN, CNE

Department Affiliation

Baccalaureate and Graduate Nursing

Second Advisor

Mary Clements, EdD, MSN, RN

Department Affiliation

Baccalaureate and Graduate Nursing

Third Advisor

Gina Purdue, DNP, RN

Department Affiliation

Baccalaureate and Graduate Nursing

Abstract

Workplace incivility is a well-documented issue in nursing. It has the potential to cause emotional and physical distress in victims, and potentially affect the quality of care provided. Research in acute care settings found that facilitated educational training sessions related to workplace incivility, in combination with experiential learning activities, assisted nurses in improving their understanding of workplace incivility and their communication skills. It has also been found to reduce workplace incivility. The purpose of this Capstone Project was to implement a civility training program that included education about incivility through facilitated discussions, as well as teambuilding exercises and experiential learning activities involving practice in responding to incivility in a safe environment. The project was implemented in a medically-focused medical-surgical unit at a rural Kentucky hospital. Implementation of the civility training program resulted in no significant changes in the frequency of the nurses’ experiences with incivility in their unit. It did result in statistically significant increases in the nurses’ self-assessed ability to recognize workplace incivility and confidence in the nurses’ ability to respond to workplace incivility when it occurs.

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Nursing Commons

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