EKU Libraries is in its fourth year of providing an Instant Messaging reference service. We have seen our statistics increase over that time as we have made changes to the way we offer our service, especially when we added the Meebome widgets throughout the website. Recently, EKU Libraries implemented a new IM platform in order to extend the way we provide online reference help. LibraryH3lp offers simultaneous logins, queues to send questions to librarians with appropriate subject specialties, and a seamless integration with our existing Meebome widgets. Learn about our efforts to improve the EKU Libraries "Ask Us" service. Hear about our switch to LibraryH3lp, what it has done for us, and how it has improved our services.
Cindy Judd and Julie George. "EKU Online Reference Gets H3lp" Kentucky Library Association Academic Library Section/Kentucky Library Association Special Library Section Joint Spring Conference. Carrollton, KY. April 2010.