The Continuing Resources Team at Eastern Kentucky University Libraries has used a structured, collaborative process mapping approach to identify workflow problems and make improvements. We also identified better tools for sharing information that is needed by multiple staff members. Co-presented at the 2010 Charleston Confernece as part of the "Innovative Practices in Electronic Resources and Acquisition Management" preconference workshop.
Smith, Kelly A. "Using Process Mapping to Assess and Improve eResource Workflow." Presented as part of the Innovative Practices in Electronic Resources and Acquisition Management Preconference Workshop, Charleston Conference, Charleston, SC, November 2010. Available at: http://works.bepress.com/kellysmith/1/