Graduation Year


Degree Type

Open Access Capstone

Document Type


Degree Name

Doctor of Nursing Practice (DNP)



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Baccalaureate and Graduate Nursing

First Advisor

Donna J. Corley

Department Affiliation

Baccalaureate and Graduate Nursing

Second Advisor

Nancy G. Owens

Department Affiliation

Baccalaureate and Graduate Nursing


Americans 65 and older are the growing at an unprecedented rate. Older adults with complex needs are outpacing the number of healthcare providers equipped to care for them. In preparation for implementation of Chronic Care Management (CCM) service, it will be important to engage staff and motivate participation through planned education and training. The purpose of this project was to implement a staff training that included increasing basic knowledge of the CCM program and participant knowledge of age-based competency principles. A pretest posttest design evaluated participants (N=31) who attended the Older Adult Sensitivity Training (OAST) program. Knowledge was measured using an updated version of Palmore’s Facts on Aging Quiz (FAQ) and summary questions developed to provide an overview of CCM services. There was a significant increase in CCM scores (p=.000) between the pre test (M=3.19, SD =.98) and post (M=4.65, SD = .75). There was no significant difference in mean FAQ scores between the pretest (M=33.10, SD=3.42) and the posttest (M=33.39, SD=3.70). Results from this project support a need to develop and implement educational programs for members of the healthcare team who are caring for older adults to improve patient outcomes and reduce healthcare costs.

IRB Approval Number (if applicable)


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Nursing Commons