Date of Award

January 2017

Degree Type

Open Access Thesis

Degree Name

Master of Public Administration (MPA)


Government and Economics

First Advisor

LeAnn Beaty

Second Advisor

Matthew L. Howell

Third Advisor

Darrin Wilson


The use of social media by government agencies to spur civic engagement is still a rather new concept, one whose purpose seems to have gotten lost in the excitement of the use of new technology. As a result, there is not an abundance of research into how social media can be used to promote civic engagement.

This paper will attempt to reveal how agencies are using social media as well as try to pinpoint what agencies should be doing. As an example of current procedures in our area this paper will highlight some local government entities in Boyle County, Kentucky and what they currently have in place regarding use of social media by their agencies. As there appears to be very little direction on this matter, potential issues that can affect the use of social media by future administrators will also be reviewed.