Graduation Year

2025

Degree Type

Open Access Capstone

Document Type

Capstone

Degree Name

Doctor of Nursing Practice (DNP)

Department

Baccalaureate and Graduate Nursing

First Advisor

Dr. Fontaine Sands

Department Affiliation

Baccalaureate and Graduate Nursing

Second Advisor

Dr. Linda Hunter

Department Affiliation

Baccalaureate and Graduate Nursing

Department Affiliation

Baccalaureate and Graduate Nursing

Abstract

Studies have shown that when healthcare providers lack cultural competence, there is a subsequent negative impact on the quality, safety, and cost of patient care. The purpose of this project was to develop an evidence-based cultural competence intervention that includes provider and staff training, development of several toolkits for staff, providers, and African American patients, in order to increase patient satisfaction rates among African American patients. The project was an exploratory quantitative study that used a pre-post-survey design and was implemented in a Mental Health Clinic. Two validated survey tools were utilized, the CCA and CCSS-29. The study results showed an improvement in staff and providers’ knowledge, awareness, attitudes, and behaviors, thus increasing the patient satisfaction rate by 22% post-cultural competence training. The results encourage the continuation of CC training programs to enhance cultural competence in staff and providers, and provide culturally competent care to minority patients.

Keywords: cultural competence, mental health, health disparities, cultural competence training

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