Open Access Capstone
Doctor of Nursing Practice (DNP)
Department Name when Degree Awarded
Baccalaureate and Graduate Nursing
Nancy G. Owens
Molly J. Bradshaw
Timeliness of healthcare staff responsiveness to patient requests is multifactorial. Inadequate responsiveness to patient requests may lead to increased patient injury, increased cost, and patient dissatisfaction which may impact stakeholders and profit margin. Evidence supports that proactive, timely, staff responsiveness to patient requests and call lights may lead to improved patient safety, higher patient satisfaction, and better healthcare outcomes. Bundled staff responsiveness interventions may be implemented to improve patient safety, patient and staff satisfaction. Examples of interventions include engaging staff project buy-in with formation of a patient experience team, hardwiring hourly safety rounding, providing staff education on the importance of prompt response to patient call light requests and instructions how to implement the “no pass zone.” The purpose of the project was to implement a bundle of evidence-based nursing interventions which included forming a patient experience team, hardwiring hourly safety rounding, and implementing the “no-pass zone.” The project educated staff about the nurse call light system, the importance of timely staff responsiveness, increasing patient/family satisfaction, safety, and outcomes. The pilot unit was a 48-bed medical/surgical unit in a Magnet- designated hospital. Improvement in staff responsiveness to patient requests may increase patient and staff satisfaction, optimize organizational profit margin, and improve patient outcomes.
Keywords: staff responsiveness, call lights, healthcare outcomes, patient satisfaction
2020 Lisa A. Wallace
Wallace, Lisa, "The Impact of Nursing Staff Responsiveness on Patient Satisfaction: A Pilot Project" (2020). Doctor of Nursing Practice Projects. 52.
IRB Approval Number (if applicable)