Past literature on waiters as specialists in memory ability focus mainly on short term memory. The encoding and retrieval are vital parts of the process of serving, but the way these studies have operationalized this task have taken the task of waiting tables removed extraneous material present in the daily tasks of a waiter for the purposes of laboratory measurement. During a shift, a server maintains several tasks in their mind and executes them in a very fast pace, sensory stimulating, distracting, environment. Working memory is the ability to maintain accurate information in the face of distraction. This type of mental ability seems to be a more accurate operationalization of the skill it takes to be an efficient server. This study assessed working memory capacity in servers.
Semester/Year of Award
Open Access Thesis
Yowler, Austin D., "Table 42 Needs Ranch: Working Memory and Waiters" (2019). Honors Theses. 605.