Applying Symbolic Interaction Theory to Staff Training: An Empowerment Philosophy
Presenter Hometown
Sleepy Hollow, NY & Corbin, KY
Major
Recreation and Park Administration
Department
Recreation and Park Administration
Degree
Graduate
Mentor
Jon McChesney
Mentor Department
Recreation and Park Administration
Recommended Citation
Twehues, Ashley L. and Bradley, Christina, "Applying Symbolic Interaction Theory to Staff Training: An Empowerment Philosophy" (2017). University Presentation Showcase Event. 7.
https://encompass.eku.edu/swps/2017/graduate/7
Abstract
Symbolic Interaction Theory is a “theoretical approach to understanding the relationship between humans and society where human action and interaction is understandable only through meaningful communication or symbols” (Boundless, 2016). This theory is suggestive of empowerment given the notion that people are active participants in shaping their experiences. Empowerment means allowing employees the freedom to make decisions, with the outcome cited in research being higher job satisfaction (Goffman, 1967; Seligman, 2002; Diller, Shedroff, and Rhea, 2008). Given that job training can be disruptive and stressful (Cannon-Bowers & Salas, 1998; Saks 1994), the application of Symbolic Interaction Theory to staff training needs investigation. This study will investigate whether Symbolic Interaction Theory can be functionally used as a staff training philosophy. A literature review as well as interviews with management experts was the methodology employed in the study. Results indicate that giving new hires more discretion with training processes can reduce the associated stress of starting a new job, positively impact learning, and enhance the transition into the new agency.
Presentation format
Poster
Poster Number
024
Applying Symbolic Interaction Theory to Staff Training: An Empowerment Philosophy
Symbolic Interaction Theory is a “theoretical approach to understanding the relationship between humans and society where human action and interaction is understandable only through meaningful communication or symbols” (Boundless, 2016). This theory is suggestive of empowerment given the notion that people are active participants in shaping their experiences. Empowerment means allowing employees the freedom to make decisions, with the outcome cited in research being higher job satisfaction (Goffman, 1967; Seligman, 2002; Diller, Shedroff, and Rhea, 2008). Given that job training can be disruptive and stressful (Cannon-Bowers & Salas, 1998; Saks 1994), the application of Symbolic Interaction Theory to staff training needs investigation. This study will investigate whether Symbolic Interaction Theory can be functionally used as a staff training philosophy. A literature review as well as interviews with management experts was the methodology employed in the study. Results indicate that giving new hires more discretion with training processes can reduce the associated stress of starting a new job, positively impact learning, and enhance the transition into the new agency.
