Graduation Year
2015
Degree Type
Open Access Capstone
Document Type
Capstone
Degree Name
Doctor of Nursing Practice (DNP)
Department
Nursing
Department Name when Degree Awarded
Baccalaureate and Graduate Nursing
First Advisor
Donna J. Corley
Department Affiliation
Nursing
Second Advisor
Mary Clements
Department Affiliation
Nursing
Third Advisor
Gina L. Purdue
Department Affiliation
Nursing
Abstract
Workplace incivility is a well-documented issue in nursing. It has the potential to cause emotional and physical distress in victims, and potentially affect the quality of care provided. Research in acute care settings found that facilitated educational training sessions related to workplace incivility, in combination with experiential learning activities, assisted nurses in improving their understanding of workplace incivility and their communication skills. It has also been found to reduce workplace incivility. The purpose of this Capstone Project was to implement a civility training program that included education about incivility through facilitated discussions, as well as teambuilding exercises and experiential learning activities involving practice in responding to incivility in a safe environment. The project was implemented in a medically-focused medical-surgical unit at a rural Kentucky hospital. Implementation of the civility training program resulted in no significant changes in the frequency of the nurses’ experiences with incivility in their unit. It did result in statistically significant increases in the nurses’ self-assessed ability to recognize workplace incivility and confidence in the nurses’ ability to respond to workplace incivility when it occurs.
Copyright
2015 Nancy E. Armstrong
Recommended Citation
Armstrong, Nancy E., "The Effect of a Facilitated Educational Program and Experiential Learning on Nursing Workplace Incivility" (2015). Doctor of Nursing Practice Projects. 8.
https://encompass.eku.edu/dnpcapstones/8
