University Presentation Showcase: Graduate Division
User Perspectives on the Service Delivery of Complex Power Wheelchairs
Presenter Hometown
Hamilton, Montana
Major
Occupational Therapy
Department
Occupational Science and Occupational Therapy
Degree
Graduate
Mentor
Dana M. Howell, PhD, OTD, OTR/L, FAOTA and Shirley P. O'Brien, PhD, OTR/L, FAOTA
Mentor Department
Occupational Science and Occupational Therapy
Recommended Citation
Balser, Amanda, "User Perspectives on the Service Delivery of Complex Power Wheelchairs" (2021). University Presentation Showcase Event. 7.
https://encompass.eku.edu/swps/2021/graduate/7
Abstract
Background: Delivery of power wheelchairs with power seating functions is a complex process. Objective: The purpose of this study was to explore users’ perspectives on power wheelchair service delivery, and understand their involvement in the equipment trial and selection process. Methodology: Five power wheelchair users participated in interviews and completed the Wheelchair Outcome Measure (WhOM). Results: WhOM responses and interview data analysis supported four main themes. “Who’s on my team?” revealed variability in the evaluation practices of the provider team, “I need my chair to help me do what I want to do” captured how consumers’ participation goals were impacted by equipment usability, “I want choices” indicated consumer involvement in equipment selection influenced satisfaction, and “I don’t know what I don’t know” illustrated complexities in the service delivery process. Conclusion: Consumer involvement in the trial and selection process may contribute to power wheelchair outcome usability, satisfaction, and occupational engagement.
Presentation format
Poster
User Perspectives on the Service Delivery of Complex Power Wheelchairs
Background: Delivery of power wheelchairs with power seating functions is a complex process. Objective: The purpose of this study was to explore users’ perspectives on power wheelchair service delivery, and understand their involvement in the equipment trial and selection process. Methodology: Five power wheelchair users participated in interviews and completed the Wheelchair Outcome Measure (WhOM). Results: WhOM responses and interview data analysis supported four main themes. “Who’s on my team?” revealed variability in the evaluation practices of the provider team, “I need my chair to help me do what I want to do” captured how consumers’ participation goals were impacted by equipment usability, “I want choices” indicated consumer involvement in equipment selection influenced satisfaction, and “I don’t know what I don’t know” illustrated complexities in the service delivery process. Conclusion: Consumer involvement in the trial and selection process may contribute to power wheelchair outcome usability, satisfaction, and occupational engagement.
