University Presentation Showcase: Graduate Division

User Perspectives on the Service Delivery of Complex Power Wheelchairs

Presenter Information

Amanda BalserFollow

Presenter Hometown

Hamilton, Montana

Major

Occupational Therapy

Department

Occupational Science and Occupational Therapy

Degree

Graduate

Mentor

Dana M. Howell, PhD, OTD, OTR/L, FAOTA and Shirley P. O'Brien, PhD, OTR/L, FAOTA

Mentor Department

Occupational Science and Occupational Therapy

Abstract

Background: Delivery of power wheelchairs with power seating functions is a complex process. Objective: The purpose of this study was to explore users’ perspectives on power wheelchair service delivery, and understand their involvement in the equipment trial and selection process. Methodology: Five power wheelchair users participated in interviews and completed the Wheelchair Outcome Measure (WhOM). Results: WhOM responses and interview data analysis supported four main themes. “Who’s on my team?” revealed variability in the evaluation practices of the provider team, “I need my chair to help me do what I want to do” captured how consumers’ participation goals were impacted by equipment usability, “I want choices” indicated consumer involvement in equipment selection influenced satisfaction, and “I don’t know what I don’t know” illustrated complexities in the service delivery process. Conclusion: Consumer involvement in the trial and selection process may contribute to power wheelchair outcome usability, satisfaction, and occupational engagement.

Presentation format

Poster

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User Perspectives on the Service Delivery of Complex Power Wheelchairs

Background: Delivery of power wheelchairs with power seating functions is a complex process. Objective: The purpose of this study was to explore users’ perspectives on power wheelchair service delivery, and understand their involvement in the equipment trial and selection process. Methodology: Five power wheelchair users participated in interviews and completed the Wheelchair Outcome Measure (WhOM). Results: WhOM responses and interview data analysis supported four main themes. “Who’s on my team?” revealed variability in the evaluation practices of the provider team, “I need my chair to help me do what I want to do” captured how consumers’ participation goals were impacted by equipment usability, “I want choices” indicated consumer involvement in equipment selection influenced satisfaction, and “I don’t know what I don’t know” illustrated complexities in the service delivery process. Conclusion: Consumer involvement in the trial and selection process may contribute to power wheelchair outcome usability, satisfaction, and occupational engagement.