University Presentation Showcase: Undergraduate Division
Influence of Information Processing Framework and Voice on Cognitive Trust and Recall
Presenter Hometown
Lexington
Major
Psychology & Computer Science
Department
Psychology
Degree
Undergraduate
Mentor
Hung-Tao Michael Chen
Mentor Department
Psychology
Recommended Citation
Morris, Thomas W., "Influence of Information Processing Framework and Voice on Cognitive Trust and Recall" (2021). University Presentation Showcase Event. 8.
https://encompass.eku.edu/swps/2021/undergraduate/8
Abstract
As computer-generated speech becomes a more widely used way to access information, it is important that we examine how voice-rendering type and users’ information processing framework may influence recall performance and cognitive trust ratings. Few studies so far have examined this interaction effect. In an online setting, 150 participants listened to a two-part audio lecture about airplane flight—one segment was presented by a classic voice engine and the other lecture segment was presented by a human voice. Participants then answered cued and open recall questions after each of the audio lectures and provided cognitive trust ratings. Participants also answered an attitude certainty survey for information processing that determined whether they process information more from a heuristic-based framework (HBF), an attribute-based framework (ABF), or a balanced framework. Our results indicated that voice type and information processing framework affect both cognitive trust ratings and recall performance. This research could have implications for the design of voice assistants, screen readers, and educational materials.
Presentation format
Poster
Influence of Information Processing Framework and Voice on Cognitive Trust and Recall
As computer-generated speech becomes a more widely used way to access information, it is important that we examine how voice-rendering type and users’ information processing framework may influence recall performance and cognitive trust ratings. Few studies so far have examined this interaction effect. In an online setting, 150 participants listened to a two-part audio lecture about airplane flight—one segment was presented by a classic voice engine and the other lecture segment was presented by a human voice. Participants then answered cued and open recall questions after each of the audio lectures and provided cognitive trust ratings. Participants also answered an attitude certainty survey for information processing that determined whether they process information more from a heuristic-based framework (HBF), an attribute-based framework (ABF), or a balanced framework. Our results indicated that voice type and information processing framework affect both cognitive trust ratings and recall performance. This research could have implications for the design of voice assistants, screen readers, and educational materials.
