Department

Business

Document Type

Article

Publication Date

Spring 2024

Abstract

Over two decades ago, guided by Randles and Thachenkary’s (2002) four-stage model, a video analysis of medical diagnostic teleconsultations was conducted. From this analysis came the knowledge combustion analogy of Randles and Fadlalla (2004) and the knowledge chemistry approach. The first tool of knowledge chemistry was the knowledge spectrum, and Randles, Miller, and Blades (2011) proposed that the knowledge spectrum could provide a framework for defining and assessing organization knowledge requirements and knowledge resources. Dretske’ internal maps are the cornerstone of knowledge requirements fulfillment analysis (KRFA). In this paper, their central role is demonstrated using the sales process as an example. Still the importance of these maps is understated. This is because they serve as the intermediary between learning (which creates the maps) and intelligent behavior (which requires the maps). It will be explained that these maps provide a means to safeguard the integrity of employee knowledge profiles. Furthermore, while developing KRFA, it was realized that Dretske’s internal maps were at the core of the knowledge chemistry approach. Based on these maps, two tools were developed. These tools are discussed at the close of the paper, which ends with a brief discussion of the relationship between this research and AI. (200)

Journal Title

Journal of Business Administration Online

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