Location
Libraries 204D
Start Date
18-5-2023 2:15 PM
End Date
18-5-2023 3:05 PM
Description
Lightning Round #2
During the 2021/2022 fiscal year, the University of Kentucky Libraries decided to take the opportunity to make service updates while workflow was altered or restricted by the pandemic. The Main Campus and Medical Center Interlibrary Loan/Document Delivery services at the University of Kentucky Libraries merged in order to streamline services and resources for both our patrons and staff. Having assessed this idea in the past, it was determined that this would be a suitable time to implement this change. Some of the highlights include merging OCLC symbols, reorganizing staff responsibilities and workflow, centralizing the patron interface, and reassessing policies. This effort required collaboration with library employees across different departments as well as with vendor support professionals. We will share the experience of planning and implementing this change and what we have learned along the way.
Included in
Business Administration, Management, and Operations Commons, Library and Information Science Commons
An Odyssey: Merging Two Interlibrary Loan Departments into One (Lighting Talk)
Libraries 204D
Lightning Round #2
During the 2021/2022 fiscal year, the University of Kentucky Libraries decided to take the opportunity to make service updates while workflow was altered or restricted by the pandemic. The Main Campus and Medical Center Interlibrary Loan/Document Delivery services at the University of Kentucky Libraries merged in order to streamline services and resources for both our patrons and staff. Having assessed this idea in the past, it was determined that this would be a suitable time to implement this change. Some of the highlights include merging OCLC symbols, reorganizing staff responsibilities and workflow, centralizing the patron interface, and reassessing policies. This effort required collaboration with library employees across different departments as well as with vendor support professionals. We will share the experience of planning and implementing this change and what we have learned along the way.