Document Type (Journals)

Original Research


This research examined the client experience of a student-led occupational therapy pro bono clinic that involved telehealth-delivered treatment sessions. Six clients responded to a survey that included both Likert scale close-ended and open-ended items. The researchers employed descriptive statistics for close-ended items and summarized open-ended responses. All close-ended items had a median score of 4 out of 5, indicating it was easy to communicate, easy to find and use features of the software, and that there were minimal problems with the software in the telehealth delivered sessions. Open ended-responses reflected an overall positive experience.


Katrina M. Serwe, PhD, OTR/L earned a Ph.D. in occupational therapy at Texas Woman’s University, and a MS in kinesiology and BS in occupational therapy at the University of Wisconsin-Milwaukee. She is an Assistant Professor in the Master of Occupational Therapy program at Concordia University in Mequon, Wisconsin.

Christine Bowman, OTR/L, MHMS, CBIS earned a Master of Health Management Systems degree from Duquesne University and a BS in Occupational Therapy from Syracuse University. She is a licensed Occupational Therapist and Certified Brain Injury Specialist and holds the position of Assistant Professor of Occupational Therapy at Concordia University Wisconsin.

Declaration of Interest

The authors report no declarations of interest.

Creative Commons License

Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.